VISION’S PURPOSE
To partner with like-minded organisations, helping you maintain the competitive edge in your chosen marketplace.
How? By enhancing your workplace with innovative and market leading document technology that delivers increased productivity, employee wellbeing, sustainability, and overall profitability.
VISION’S MISSION
Whilst remaining fully privately owned and independent, our aim is to disrupt the UK document technology sector and be the #1 partner of choice for business transformation and innovation.
WHY WORK FOR VISION?
Benefits include:
• Company pension
• 21 days annual leave, rising to 25 days annual leave on loyalty of service + UK bank holidays
• Extra annual leave day for your birthday
• Employee Assistance Provision
• Health and Wellbeing rewards from Yu-Life
• Virtual GP access
• Life Assurance
• Free on-site parking
• Employee of the month awards
• Friendly and supportive team
• Planned social (company and team) even
JOB PURPOSE:
To ensure the correct provision of Unified Communication products and services match the customer’s
orders and expectations. Installation and upkeep of the Vision Remote Monitoring software.
DIMENSIONS:
• Provision of the Unified Communications products and services
• Installation and ongoing maintenance of Vision Remote Monitoring Software
• Deliver the provisioned products and services in line with customer expectations, and agreements
(SLA’s)
KEY RESPONSIBILITIES:
To provision/order Unified Communications products and services accurately as defined by theinternal order form/check list
• Actively engage with all relevant internal departments (Directors, Sales, Operations, Client Services)
to ensure the customer’s order is provisioned correctly and delivered in a timely fashion
• Work with the technical team to create and provide a seamless installation process to meet
customer expectations
• Engage with Vision’s suppliers for any provisioning queries, changes, and ordering products and
services
• Assist the sales team with area checks for broadband products
• Deliver high levels of customer product training using a defined and structured outline
• To install VRFM on to clients’ network to ensure toners and meter readings can be obtained
• Daily Housekeeping of stale devices and new installations
• Troubleshoot network problems
• 1st Line remote fix of Service Calls logged by clients which can include remotely connecting into the
customer networks to resolve scanning/printing and driver issues
• Installing and upgrading of MPS Software with customers
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
• Solid understanding and knowledge of the telecoms industry
• Experience of working in a similar role
• Strong customer facing skills and experience
• Excellent communication skills at all levels
• Must be technically proficient to deliver product training
• Good presentation and training skills
• Strong organisational skills
• Monitoring of all devices within specified accounts
• 1st Line remote diagnosis of devices and software support
• Liaising with stock department on a daily basis
• Liaising with Call Control on a daily basis
• Placing orders for toners and consumables
• Compilation of monthly reports
• Other ad hoc tasks as required
COMPETENCY LEVELS
Core Competencies Problem Solving Decision Making Managing Change Customer Focus Teamwork & Collaboration Achieving Results |
Functional Competencies Willingness to Take Responsibility Relationship Building Engagement & Organisational Commitment Ability to Work Under Pressure Analytical Thinking Continuous Improvement & Flexibility |
COMMUNICATIONS AND WORKING RELATIONSHIPS
Internal - All internal stakeholders
External -Vision Suppliers
For more details or to apply, contact Colin Moye - dwilliams@visionplc.co.uk
