Overcoming Communication Issues in the Care Sector
The Challenge
Seamless communication is vital in the care sector, where staff must stay connected to provide high-quality resident care. However, managing a multisite SIP network across multiple Marbrook Group care homes posed challenges, including security risks, limited flexibility, and outdated hardware. Their existing system forced employees to remain at their desks for calls, lacked scalability, and incurred high maintenance costs. To enhance efficiency, security, and staff mobility, Marbrook Group needed a modern, AI-powered communication solution that would support their growing operations.
The Solution
To address these challenges, Marbrook Group partnered with Vision to migrate their existing SIP network to the LG IPECS Cloud, an AI-powered Unified Communications as a Service (UCaaS) platform. This transition ensured a seamless, secure, and efficient communication system tailored to their needs.
Key features of the solution included:
AI-Powered UCaaS Migration Migrating to LG IPECS Cloud provided a secure, cloud-based communication system. The AI-powered platform protected against cyber threats while offering flexibility and scalability, ensuring Marbrook Group could grow without infrastructure limitations.
Mobile Integration for Enhanced Accessibility
Employees could now receive calls on mobile devices as if they were at their desks, ensuring seamless communication whether they were in an office, a resident’s room, or elsewhere within a Marbrook Group care home. This feature improved responsiveness and streamlined internal coordination.
Deployment of Desktop & Cordless Phones
A combination of desktop and cordless handsets allowed employees to stay connected whether at their workstations or moving around the facility. This flexibility ensured that staff could respond to emergencies and resident needs without delay.
Optimised Work Efficiency
Switching from a traditional SIP network to a cloud-based phone system allowed for greater flexibility and scalability. Integration with other business systems led to improved workflows, reduced downtime, and increased productivity across multiple Marbrook Group locations.
The Results
Increased Efficiency & Cost Savings Since implementing the LG IPECS Cloud solution, Marbrook Group has experienced significant benefits:
30% Cost Reduction & Improved Performance
The migration resulted in a 30% reduction in communication costs, alongside improved reliability, call quality, reduced downtime, and better overall system performance.
Enhanced Employee Satisfaction & Mobility
With a more flexible and user-friendly communication system, employees could work more efficiently without being tied to a specific workstation. This contributed to improved staff satisfaction and better collaboration.
Leveraging AI for Intelligent Call Management
The inbuilt AI technology automated routine tasks, enabled intelligent call routing, and provided performance analytics. These capabilities helped Marbrook Group enhance security, optimise workflows, and focus on core operations rather than IT management.
Simplified System Management
The intuitive management interface allowed Marbrook Group IT team to focus on strategic projects rather than troubleshooting an outdated platform. This reduced administrative burden and improved overall efficiency.
Conclusion
By migrating to LG IPECS Cloud, Marbrook Group transformed its communication infrastructure, ensuring greater security, flexibility, and cost savings while enhancing employee and resident satisfaction. The AI-powered system streamlined workflows, improved accessibility, and enabled seamless, real-time communication, empowering Marbrook Group to deliver outstanding care without technological limitations.
Get in touch today to discover how AI-powered communication can streamline your operations, enhance security, and keep your team connected - anytime, anywhere.
