Aspen Healthcare, a leading private healthcare provider in the United Kingdom, is dedicated to delivering top-tier medical services to patients across multiple sites. With a commitment to maintaining the highest standards of patient care and confidentiality, Aspen Healthcare relies heavily on its print operations for various administrative tasks, document management, and secure patient information handling.
The Challenge:
Historically, Aspen Healthcare managed its print operations in-house. This encompassed tasks such as procuring ink and toner, performing maintenance, and maintaining a diverse fleet of printers from various brands. However, this approach gradually proved to be increasingly complex, resource-intensive, and financially burdensome. Compounded by poor technical support stemming from a lack of in-house expertise, the end-user experience began to deteriorate. Invoicing and billing processes became convoluted, further complicating their print operations.
Going to Market:
Recognising the pressing need for a more streamlined and efficient print solution, Aspen Healthcare embarked on a mission to seek a single-source supplier capable of managing every facet of their print operations. Their primary goals were to simplify their print processes, enhance technical support, and reduce costs, all while maintaining the highest standards of service quality. To identify the most suitable partner for their transformational journey, Aspen Healthcare initiated a highly competitive tender process, inviting four reputable suppliers to propose comprehensive print solutions. Each supplier presented a unique approach to address Aspen Healthcare’s challenges. However, it was Vision that emerged as the standout choice, thanks to their innovative approach and unwavering commitment to fulfilling Aspen Healthcare’s distinctive needs.
Vision's Comprehensive Approach:
Vision demonstrated their dedication to Aspen Healthcare’s success from the outset. They conducted comprehensive field visits, meticulously auditing Aspen Healthcare’s existing print infrastructure. By scrutinising volumetric data, Vision gained invaluable insights into printer usage patterns, enabling them to craft data-driven recommendations for optimising efficiency and reducing costs while maintaining service excellence. What truly set Vision apart during the tender process was their exceptional account management and remarkable flexibility. They showcased a profound understanding of Aspen Healthcare’s diverse needs across multiple sites.
Technological Innovations:
Central to Vision’s winning proposal was their Virtual Remote Fleet Management software. This cutting-edge technology empowered Aspen Healthcare with the ability to resolve the majority of printer issues remotely. Furthermore, this software allowed Vision to proactively dispatch essential consumables such as toner and ink, further enhancing operational efficiency. When coupled with HP’s award-winning devices, known for their reliability, Aspen Healthcare were able to ensure drastically reduced downtime, ensuring seamless operations.
Enhancing Security and Sustainability:
Security was a paramount concern for Aspen Healthcare, particularly in a healthcare setting where the safeguarding of patient data is of utmost importance. Vision, with its ISO 27001 and CyberEssentials Plus certifications, provided robust security solutions that assured Aspen Healthcare’s sensitive data would remain uncompromised. Additionally, Vision’s status as an HP Platinum partner enabled them to source the most secure devices on the market, delivering best-in-class security with HP Wolf. In line with Aspen Healthcare’s unwavering commitment to environmental responsibility, Vision introduced PrintReleaf – an innovative solution that allowed Aspen to offset the carbon footprint of their paper usage by contributing to reforestation projects worldwide. To further bolster Aspen’s eco-credentials and realise additional cost savings, Vision implemented energy-efficient HP devices, which were able to reduce their energy consumption and carbon emissions, perfectly aligning with Aspen's sustainability goals.
The Implementation:
Despite the inherent complexity of the project, spanning multiple sites and intricate operations, Vision and Aspen Healthcare worked closely together to ensure a highly successful deployment. A meticulously planned and staged deployment strategy was executed with precision, minimising disruptions to daily operations. Vision’s dedication to exceeding expectations was particularly evident when they undertook the unusual step of unboxing devices on-site due to space limitations. This further emphasised their unwavering commitment to flexibility and client satisfaction.
The Outcome:
The implemented solution delivered a multitude of benefits for Aspen Healthcare:
- Substantial cost savings, allowing for budget reallocation to essential patient care services.
- Optimisation of physical space, liberating areas that were previously used for storing devices and consumables.
- A significantly improved user experience, with streamlined processes and reduced downtime.
- A reduced environmental impact through carbon offsetting, aligning with Aspen Healthcare’s environmental goals.
- Enhanced security measures that ensure the protection of patient data and confidential information.
