Comprehensive Print Audit

Drive print and telecoms improvements across the organisation using our independent audit and costs analysis

Vision’s flexible solution and approach delivered high performance with cost savings at major estate agent and lettings company

Tangible Commercial Benefits

An immediate saving in excess of £150,000 was delivered by implementing Vision's Managed Print Solution. In addition the Print Management Solution has reduced KFH's printing costs by a further £20,000 annually for the duration of the contract.

A major player in the Capital’s property market, Kinleigh Folkard & Hayward (KFH) started life as a property management company back in 1977. The first estate agent office opened in Putney in 1984 and since then they’ve grown to become a group of more than 50 offices across London from sales, lettings, management and property investments to land acquisitions.

Business Challenge

KFH identified printing as one of the key areas in the organisation that could be improved and required review in order to enhance service delivery, drive down costs, increase efficiency and reduce waste.
Vision was invited to tender, along with several providers, after carrying out an extensive internal audit of KFH sites to enable Vision to discover the exact requirements and design a bespoke solution. User feedback was also captured in order for Vision to identify user and business needs.
  • Highlights
  • Reducing print output and wastage
  • Improved print management and control
  • Dynamic reporting on all printing
  • Streamlined supply chain and administration
  • Enhanced service delivery and support
  • Significant and tangible cost savings

Vision Solution

Vision's audit and discovery highlighted opportunity for hardware device consolidation and the opportunity to remove unnecessary printing altogether resulting in a reduction in print output, costs and wastage. Print Management software was introduced as part of a trial, proof of concept, enabling Vision and KFH to fully scope and determines areas of focus that included development of printing profiles for emails printing in duplex and mono as default and redirection of large colour printing.


Vision implemented comprehensive print management software along with 119 new technologically-advanced full colour multifunctional devices and 42 colour printer devices across 54 KFH sites.

Vision's solution also ensures all printing is controlled allowing KFH to manage and monitor usage by user, branch location, device, cost centre and apply rules to an individual user, printing and the software application utilised such as Microsoft Word, PowerPoint etc.

The solutions can also be utilised to educate users of the monetary and environmental cost of printing and encourages staff to take ownership of their paper output.

Solution Implementation

Vision appointed a member of its Project Management Team at the very start of implementation with regular meetings and updates to ensure all project goals and time lines were met. Vision's project management works to a proven and tested methodology and KFH aligned members of the company's IT Support team that worked together with Vision. Both teams played a significant role in the successful transition to the new solution and success of the project. Vision implemented its Remote Management application prior to go live enabling access to asset locations and device data to assist with both the implementation and future service delivery.

The project specification evolved throughout the process until KFH were confident they had the right solution that met all their requirements and complemented their business culture. 


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